In-Short
- ServiceNow launches Yokohama platform with AI agents to enhance enterprise workflows.
- Yokohama features preconfigured AI agents and a unified platform for seamless integration.
- ServiceNow expands Knowledge Graph and CSDM for better data connectivity and AI agent intelligence.
- New AI agents aim to accelerate productivity in SecOps, change management, and network repair.
Summary of ServiceNow’s Yokohama Platform Launch
ServiceNow has introduced its Yokohama platform, a significant advancement in enterprise workflow enhancement through the deployment of AI agents. These AI agents are preconfigured to deliver immediate productivity gains across various business functions. The platform simplifies the adoption and scaling of AI solutions by providing tools for the entire AI agent lifecycle.
The platform’s Knowledge Graph has been expanded, along with its Common Service Data Model (CSDM), to improve data source connectivity and enable AI agents to make more informed decisions. This is in response to the anticipated demand for ‘Guardian Agents’ that autonomously manage AI agent actions, as predicted by Gartner.
ServiceNow’s AI agents are built on a single platform, differentiating them from other AI providers that may require complex integrations. This unified approach ensures that enterprises have a comprehensive view of their workflows and AI needs. Amit Zavery of ServiceNow highlights the importance of agentic AI in achieving productivity at scale.
The new AI agents cover areas such as Security Operations, change management, and network troubleshooting, all designed to drive real outcomes and productivity. Tools like AI Agent Orchestrator and AI Agent Studio are now generally available, offering enhanced capabilities for performance management and setup.
Workflow Data Fabric is at the heart of the ServiceNow Platform, allowing AI-powered workflows to integrate with organizational data for deeper insights and process efficiencies. The Yokohama release continues to build on ServiceNow’s data capabilities, with customers like CANCOM and Cognizant already benefiting from the AI solutions.
ServiceNow’s Yokohama platform is poised to transform business operations by unleashing new AI agents and expanding data capabilities, aiming to empower businesses with smarter and faster workflows.
Explore the Original Source
For more detailed insights into ServiceNow’s Yokohama platform and its impact on enterprise workflows, please visit the original source.
Footnotes
Image credit: Thomas Fengler via Pixabay
